Refund Policy

1. Returns of Food Products

Under the law of the Republic of Armenia, food products of proper quality cannot be returned or exchanged once they have been delivered. This means we cannot accept returns simply because you changed your mind. Our quality is guaranteed — but if something is wrong with your order, the rest of this policy explains what we can do.

2. When You Are Entitled to a Refund or Replacement

We will refund or replace your order, at your choice, in the following cases:

• - The product is damaged, spoiled, or shows quality defects on arrival.
• - You received the wrong item or the wrong quantity.
• - The order was lost in transit or never delivered.
• - We cancelled your order on our side (for example, due to a stock or pricing error).

3. Failed Deliveries

If delivery fails because of an incorrect address, the recipient being unavailable, or refusal to accept the parcel, this is not treated as a defective order. In these cases you may choose between:

• - Picking up the order from our pickup point at Adonts 6, Yerevan, at no extra cost.
• - Arranging re-delivery for an additional delivery fee.

4. How to Make a Claim

To request a refund, replacement, or pickup, please contact us as soon as possible — ideally within 48 hours of receiving the order. We will need:

• - Your order number and the email or phone used to place the order.
• - A short description of the problem.
• - Photos of the package and product, if the product is damaged or incorrect.

5. How Refunds Are Processed

Once we approve a refund, it is returned to the original payment method. Processing time depends on the payment provider:

• - Idram and TelCell refunds typically arrive within 1-3 working days.
• - Bank card refunds typically arrive within 3-10 working days, depending on your bank.
• - If the original payment method is unavailable, we can issue store credit of equivalent value.

6. Order Cancellations Before Dispatch

You can cancel an order at no cost as long as it has not yet been dispatched. After dispatch, cancellation depends on whether the order can be intercepted with the delivery partner. Please contact us as soon as possible if you need to cancel.

7. Corporate and Custom Orders

Corporate gift boxes and custom orders are produced specifically for you. Once production has started, these orders cannot be cancelled or refunded, except where the product is defective, damaged, or incorrect.

8. Contact Us

To start a refund, replacement, or pickup request, reach us by email at [email protected], by phone at +37494607669, or by post to our pickup point at Adonts 6, Yerevan, Armenia. We will respond within one working day.