Payment Methods

1. Accepted Payment Methods

At checkout you can pay using any of the following:

• - Bank cards — Visa and Mastercard issued by Armenian and most foreign banks.
• - Idram — direct payment from your Idram wallet.
• - TelCell Wallet — payment through your TelCell account.

2. Currency and Pricing

All prices on sone.am are shown in the currency selected on the site. The charge on your card or wallet is taken in the same currency. If your card is issued in a different currency, your bank will apply its own exchange rate and any applicable conversion fees.

3. When Payment Is Taken

Payment is authorized and charged at the moment you confirm your order. If the payment fails or is declined, your order will not be placed and you will be prompted to try again or choose a different payment method. You will receive an order confirmation by email once payment is successful.

4. Security

Payments are processed directly by our payment providers — we do not see or store your full card number, CVV, or wallet password:

• - All traffic on sone.am is encrypted via HTTPS.
• - Card payments are handled by PCI DSS-compliant payment partners.
• - 3D Secure (Verified by Visa / Mastercard SecureCode) may be required by your bank to confirm the payment.

5. Receipts and Invoices

Once your order is confirmed, you will receive an order confirmation by email. If you need a fiscal receipt or an invoice for a corporate purchase, please contact us with your order number and we will provide the necessary documents.

6. Refunds

If a refund is approved (see our Refund Policy), it is returned to the original payment method. Idram and TelCell refunds typically arrive within 1-3 working days; card refunds within 3-10 working days, depending on your bank.

7. Problems with Payment

If your payment is declined or you see an unexpected charge, please first check with your bank or wallet provider — most issues come from temporary limits or 3D Secure timeouts. If the problem is on our side, contact us by email at [email protected] or by phone at +37494607669 with your order details and we will help resolve it.