Frequently Asked Questions
Everything you need to know about our products and services
What are your dried fruits made of?+
Our dried fruits are made from 100% natural Armenian fruits, sun-dried without added sugar, preservatives, or artificial colors. We source directly from local farmers in Armenia's Ararat Valley.
How long do the dried fruits stay fresh?+
When stored in a cool, dry place, our dried fruits maintain their quality for 6-12 months. Once opened, we recommend consuming within 2-3 months and keeping the package sealed between servings.
Do you ship internationally?+
Yes! We ship to most countries worldwide. Domestic delivery within Armenia takes 1-3 days. International shipping typically takes 7-14 business days depending on the destination.
What shipping methods are available?+
For Yerevan, we offer Yandex Go same-day delivery. For the rest of Armenia, we ship via Haypost. You can also pick up your order from our store at Yerevan, Adonts 6.
Can I return or exchange products?+
Due to the nature of food products, we cannot accept returns on opened items. However, if you receive damaged or incorrect products, please contact us within 48 hours and we'll arrange a replacement.
Do you offer corporate gift packages?+
Absolutely! We offer customized corporate gift boxes with branded packaging. Visit our Corporate Gifts page or contact us directly for bulk orders and custom arrangements.
Are your products suitable for people with allergies?+
Our dried fruits are naturally gluten-free and dairy-free. However, some products may be processed in facilities that handle nuts. Please check individual product descriptions for specific allergen information.
What payment methods do you accept?+
We accept credit/debit cards (via Arca), Idram, and Telcell payments. All transactions are processed securely.
Is there free shipping?+
Yes, we offer free shipping on orders over 30,000 AMD within Armenia. International shipping costs are calculated at checkout based on destination and weight.
Can I track my order?+
Yes, once your order is dispatched, you'll receive a confirmation with tracking details. You can also check your order status on the order confirmation page.