Privacy Policy

1. Who We Are

Sone (Dried Fruits Sone) is an Armenian brand operating from Yerevan and selling Armenian dried fruits and chocolates through sone.am. We act as the data controller for the personal data processed through this website and we process your data in accordance with the Republic of Armenia's Law on the Protection of Personal Data.

2. Information We Collect

We collect the information you provide when placing an order or contacting us, together with limited technical data about how you use the website:

• - Contact details: name, email, phone number, and delivery address — including the recipient's details if the order is a gift.
• - Order details: items purchased, delivery preferences, gift messages, and order history.
• - Payment information, which is handled directly by our payment providers (Idram, TelCell, and bank card networks); we do not store full card numbers.
• - Technical data: IP address, browser type, device, and cookies used to keep the cart, remember your language, and improve the site.
• - Analytics data, including pages viewed and actions taken on the site, used to understand usage in aggregate.

3. How We Use Your Information and Legal Basis

We process your data only on the following lawful grounds:

• - To perform our contract with you — processing and delivering orders, providing customer support, and handling returns or complaints.
• - To comply with legal obligations — tax, accounting, and consumer-protection rules of the Republic of Armenia.
• - Based on your consent — for marketing communications and non-essential cookies; you can withdraw consent at any time.
• - For our legitimate interests — improving the website, preventing fraud, and keeping our service secure.

4. Sharing With Third Parties

We share your data only with trusted partners who help us run our service, and we never sell it. These include:

• - Delivery partners — Haypost and Yandex Go — receive the recipient's name, address, and phone number to complete the delivery.
• - Payment processors — Idram, TelCell, and bank card networks — that securely handle payments on our behalf.
• - Analytics and infrastructure providers, including our hosting provider, used to operate and improve the site.
• - State authorities of the Republic of Armenia, when disclosure is required by law.

5. International Data Transfers

Some of our service providers, such as our analytics and hosting providers, may store data on servers located outside the Republic of Armenia. Where this happens, we take reasonable steps to ensure that your data is protected to a standard consistent with the RA Law on the Protection of Personal Data.

6. Cookies and Analytics

We use cookies and similar technologies for two purposes:

• - Essential cookies — to keep items in your cart, remember your language and currency, and keep you signed in. The site will not work properly without these.
• - Analytics cookies — used to measure traffic and understand how the site is used, so we can improve it. You can opt out at any time through your browser settings or the cookie banner.

7. Your Rights

Under the Republic of Armenia's Law on the Protection of Personal Data you have the right to:

• - Access the personal data we hold about you and obtain a copy of it.
• - Request correction of inaccurate data or deletion of data we no longer need to keep.
• - Object to or restrict processing in certain cases.
• - Withdraw your consent at any time, where processing is based on consent.
• - Lodge a complaint with the Personal Data Protection Agency of the Republic of Armenia (pdp.am) if you believe your rights have been infringed.

8. Data Security

We use reasonable technical and organizational measures — including HTTPS for all traffic, restricted internal access, and trusted payment providers — to protect your data against unauthorized access, alteration, disclosure, or loss.

9. Data Retention

We keep your information only for as long as we need it:

• - Order and payment records are kept for at least 5 years after the transaction, in line with the tax and accounting requirements of the Republic of Armenia.
• - Contact information from inquiries is kept for as long as we need it to respond and follow up.
• - Analytics data is kept in aggregated form, with personal identifiers removed where possible.

10. Children's Privacy

Our website is not directed at children under 16 and we do not knowingly collect personal data from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page with the updated date.

12. Contact Us

If you have questions about this policy or your data, or would like to exercise any of your rights, you can reach us by email at [email protected], by phone at +37494607669, or by post to our pickup point at Adonts 6, Yerevan, Armenia.